We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help!
Returns
Eligibility: You have 07 days from the date of delivery to request a return.
Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Exchanges
Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at admin@thedivasecrets.com or phone number +92 316 077 2700.
Size/Color Changes: If you want to exchange an item for a different size or color, please initiate a request within 07 days of receiving your order.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 07 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance.