FAQ – THE DIVA SECRETS
1. What sizes do you carry?
We offer a wide range of sizes from XS to XXL, including cup sizes from A to G. Check our [Size Guide] for exact measurements and tips on how to find your perfect fit.
2. How do I know my size?
Use our [Size Guide] and fit tips to measure yourself at home. Still unsure? Reach out to our support team—we’re happy to help.
3. Can I return or exchange items?
Yes. We accept returns and exchanges within 14 days of delivery, as long as the item is unworn, unwashed, and has all tags attached. For hygiene reasons, underwear cannot be returned unless faulty.
4. How long does shipping take?
Standard shipping takes 3–7 business days. Express shipping options are available at checkout. International delivery times may vary depending on the destination.
5. Where do you ship?
We ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
6. Is your packaging discreet?
Absolutely. All orders are shipped in plain packaging with no visible branding for your privacy.
7. How do I care for my lingerie?
We recommend hand washing in cold water with a gentle detergent. Avoid machine washing or drying to keep your lingerie looking its best.
8. What if my item is damaged or defective?
If you receive a damaged or faulty item, contact us within 7 days of receiving your order. We’ll sort it out quickly.
9. Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible. We’ll do our best to accommodate changes.
10. How can I contact customer service?
Email us at admin@thedivasecrets.com or use the contact form on our website. We usually respond within 24 hours.